Gambling is entertainment. At 100cici, we take that seriously — which means giving every Malaysian player the tools, information, and support they need to stay in control. This page covers everything from our 21+ age policy to self-exclusion, deposit limits, and recognising when gambling stops being fun.
100cici operates as a licensed online sportsbook and casino under an international gaming authority. Part of operating a legitimate platform means taking responsible gambling seriously — not just in policy documents, but in how the platform actually works day to day.
Responsible gaming is not a checkbox for us. It shapes product decisions. It is why deposit limit reductions take effect immediately, but increases require a 24-hour cooling-off period. It is why self-exclusion locks the account completely — no loopholes, no promotional emails, no way back in until the exclusion period has fully elapsed. It is why every game in our Slots and Casino sections displays certified RTP data so players know exactly what they are playing.
We are aware that our player base spans Kuala Lumpur, Penang, Johor Bahru, and all across Malaysia, and that for some players gambling can shift from entertainment to a problem without an obvious line being crossed. The responsible gaming tools on 100cici are available to every registered account holder without any waiting period, judgment, or requirement to justify the request.
If you are using these tools because you are worried about your gambling, that is the right call. 100cici's support team is available 24/7 via live chat to assist with any responsible gaming request, including immediate self-exclusion, account closure, and referrals to professional support services.
Gambling should never be used as a way to solve financial problems, recover previous losses, or generate income. Never gamble money that you cannot afford to lose. If gambling is affecting your finances, relationships, work, or mental health, please use the self-exclusion tool now and seek professional support.
Every tool below is available from your 100cici account dashboard. No form to fill. No waiting. Protective restrictions take effect immediately.
Set a daily, weekly, or monthly cap on how much you can deposit into your 100cici wallet. Reductions are applied the moment you confirm them. Increases require a mandatory 24-hour cooling-off period before they take effect — a deliberate friction point designed to give you time to reconsider.
Request a self-exclusion for 30 days, 90 days, 180 days, or permanently. During the exclusion period your account is completely inaccessible. Promotional emails and SMS messages stop immediately. There is no early opt-out for time-limited exclusions — the full period must elapse before any reinstatement review.
Configure automatic reminders that notify you when you have been playing continuously for a set duration — 30, 60, or 120 minutes. The reminder appears as an overlay within the game session and displays your elapsed time and net wagering position for that session.
If you want a short pause without committing to a full self-exclusion, the "Take a Break" feature lets you cool off for 24 hours, 48 hours, or 7 days. Your account is suspended for the chosen period with no override available.
In addition to deposit caps, you can set a maximum net loss limit per day, week, or month. Once the limit is reached, betting and casino game access is suspended automatically for the remainder of that period. The counter resets at the start of each new period.
You can opt out of all promotional communications — bonus offers, reload promotions, event-based campaigns — from your account settings at any time. Opting out does not affect your ability to use the platform or claim standard welcome offers.
Problem gambling can develop gradually and is often hard to recognise in yourself. The following are warning signs to watch for in your own behaviour or in someone close to you. If several of these apply, please reach out for support — through the 100cici self-exclusion tool as a first step, and through a professional gambling support service as a follow-up.
Gambling with money needed for rent, bills, groceries, or other essential expenses
Chasing losses — continuing to bet in order to win back money already lost
Borrowing money from friends, family, or financial institutions specifically to gamble
Lying to family members or colleagues about the frequency or extent of gambling
Feeling irritable, anxious, or restless when not gambling or when trying to cut down
Gambling for longer than planned on a consistent basis despite intending to stop
Gambling becoming the primary means of dealing with stress, boredom, or negative emotions
Neglecting work, studies, family commitments, or personal health because of gambling
Ask yourself these questions honestly. There are no right answers here — this is a personal check, not a test. If your answer to three or more of these questions is "yes," it may be time to use the self-exclusion tool and speak to a support professional.
Reach out to our 24/7 support team via live chat on the 100cici platform at any time. We can action an immediate self-exclusion or account closure request in real time.
Answer honestly — this is for your own awareness only.
Self-exclusion on 100cici takes effect immediately. Here is how to request it:
Access your account via the 100cici Login page using your registered credentials.
Navigate to Account Settings and select the "Responsible Gaming" section from the menu.
Choose your exclusion period: 30 days, 90 days, 180 days, or permanent. Read the confirmation terms displayed on screen.
Confirm your selection. The exclusion takes effect immediately. You will receive an email confirmation. Promotional communications stop at this point.
If you cannot access your account to request self-exclusion, contact our 24/7 live support team directly. They can apply an immediate exclusion over chat without requiring account login.
100cici enforces a strict minimum age of 21 years across all products and services on the platform. This is not simply a registration checkbox — it is actively verified through our KYC process.
Every account is required to complete identity verification before withdrawals are processed. Where our automated systems flag an account for age verification review, the account will be suspended pending document submission. Accounts confirmed as belonging to persons under 21 are permanently closed and any funds are handled in accordance with applicable gaming licence requirements.
Parents and guardians concerned that a minor may be using the 100cici platform should contact our support team immediately via live chat. We take all such reports seriously and act on them promptly.
If you or someone you know needs professional support for a gambling problem, the following types of organisations can help. Search for a licensed counselling or helpline service in Malaysia or through your international gaming authority's responsible gaming resources:
All responsible gaming support services listed above are external organisations. 100cici does not control their services. Always verify that any support service you engage is legitimate and properly accredited.
Use the 100cici responsible gaming tools to set limits before you start playing. A small amount of planning keeps gambling exactly what it should be — entertainment.
21+ only. Gambling is for adults. If gambling is affecting your life, please use the self-exclusion tool or contact our 24/7 support team immediately.